Posting Number: CPM-11434Position Title: Manager, Training & StandardsDepartment: Security Operations, Department of Community SafetyCategory: Managerial/ProfessionalReports To: Director, Security Services, Department of Community SafetyAffiliation/Union: CPMSalary Grade: FHiring Salary Range: $82,805 - $93,155Maximum of Salary Range: $113,856Hours of Work: 8:30 am - 4:30 pmFull-Time / Part-Time: Full-Time
Duration: Permanent Purpose: Reporting to Director Security Services, the Manager, Training and Standards is responsible for the development, implementation, coordination and facilitation of training to all Security Services staff at York University for York’s campuses and for ensuring training standards and curricula are aligned with other areas in the Community Safety Department. In consultation with the Director, the Manager is responsible for the development and maintenance of York University Security Services (YSS) training packages, standards and procedures that provide for high quality customer-focused services to diverse community of students, staff and faculty according to the University’s mission and the mission of the Community Safety Department. The Manager will also work with other staff and departments develop synergistic training with a focus on community safety. This is in support of a safe campus environment for the over 50,000 students and staff, faculty and visitors that comprise the York University Community. Responsibilities: TRAINING DESIGN AND IMPLEMENTATION: Confers and consults with management and staff within Security Services and The Department of Community Safety in order to determine staff and community training needs, standards and best practices. Acts as subject matter expert in use of force, defensive tactics, crisis de-escalation, community safety, crime prevention, customer service and the Use of Force Model. Designs, plans and facilitates programs for all Security Services employees on matters such as use of force, defensive tactics, crime prevention, note taking, report preparation, etc. Ensures all security staff are well trained by researching, developing, implementing and maintaining new and existing comprehensive training programs. Ensures deliverables are met. Collaborates closely with Emergency Preparedness and Community Relations, Community Safety Department to ensure alignment on training programs. Regularly researches and identifies leading best practices and emerging issues in curricula and training delivery formats. Coordinates training programs with both internal and external providers. Designs and applies evaluation techniques and proficiency testing methods to ensure effectiveness of training. Ensures that all mandatory training e.g. first aid, CPR, AED, WHMIS, Workplace Harassment, Human Rights, Sexual Violence etc., for security staff, is completed and current. Works closely with relevant subject matters experts to develop, create and deliver scenario-based training (table top exercises), e.g. domestic abuse situations, noise complaint, sexual assault, bomb threats, fire evacuation, etc. to better prepare Security staff to handle issues requiring use of force and /or tactical communication skills. Contributes and assists with development and implementation of Campus Emergency Management Training and supports development and collaboration on other community safety training. Oversees the implementation and maintenance of the Proactive Cycling Team (PACT) program. Provides leadership to Management Supervisors on training deliverables and outcomes by assisting in gathering all the relevant information, and tools. Ensures Management Supervisors are well informed and prepared to provide on the job training. Develops and maintains a central bank of training records for all mandatory and optional training completed by all Security Services staff. Ensures all mandatory training is current and reviews when refresher training is needed. Coordinates and/or facilitates refresher training ensuring that it is completed in a timely fashion.STANDARDS. POLICIES, PROCEDURES DEVELOPMENT AND MAINTENANCE: Develops, recommends and maintains service model standards for Security Services using a Standard Operating Procedures (SOP’s) format. Keeps apprised of best practices, legislation and legislative changes impacting Security Operations and ensures staff, equipment and unit policies and procedures are compliant (e.g. Security Guard and Private Investigators Act, Trespass to Property Act, use of force model, etc.). Forms and leads committees in the development and review of standards and/or policies and procedures. Organizes and develops training manuals, reference libraries, testing and evaluation procedures, tracking methods and other training materials to support an effective training program. Regularly reviews security policies and procedures, drafts new policies and/or procedures or makes revisions as required to reflect the service delivery model. Ensures and documents that all employees are trained and aware of new/changes to policies and procedures. Works with Supervisors and Managers on changes and/or revisions to policies and procedures ensuring they are fully comprehended by management in order that they are able to effectively train front line staff on same. Reviews departmental training materials and standards in collaboration with other managers to ensure alignment and inclusion of best practice. Reviews all departmental policies and procedures ensuring they are consistent with Security Services training and standards. Maintains all training reference binders by ensuring all documents are up to date, all policies and procedures are consistent with Security Services standards and documents are well organized.HUMAN RESOURCE MANAGEMENT: Investigates complaints or disputes of misconduct as related to the application of the service model standards for Security Services and provides recommendations. Assists and participates in the development, recruitment and selection process of Security staff as required. Works with HR Services - CSBO and Employee Relations to ensure that business practices relating to discipline, evaluations and policies and procedures are compliant with collective agreements. Provides input to the performance review process for Security Services staff. Participates as management representative on CUPE 1356-1 Joint Training Program Committee. Participates and provides input as required in grievances, and Labour Management meetings. Provides regular reports on the status of training within Security Services.OCCUPATIONAL HEALTH AND SAFETY: Responsible for the provision and maintenance of a safe and secure work environment within Security Services. Ensures compliance of the University with Sections 25 and 26 of the Occupational Health and Safety Act within Security Services. Accountable for responsibilities under Section 27 of the Occupational Health and Safety Act. Ensures all staff members work in accordance with Section 28 of the Occupational Health and Safety Act. Ensures all staff members have knowledge of, and work in accordance with, all other relevant Health and Safety legislation. Ensures all staff members work in accordance with the relevant Health and Safety articles of the Collective Agreements between York University and all associated Unions. Responsible for keeping up to date with changes in Health and Safety legislation that affect employees. Ensures compliance with the University’s Health and Safety Framework.ADMINISTRATIVE & FINANCIAL RESPONSIBILITIES: Works in conjunction with Director, Security Services to develop the training budget. Ensures training is completed within scope of budget established. Responsible for maintaining and obtaining equipment in order to properly train employees. Consults with Procurement Services in the development and submission of Request for Quotes (RFQ’s) or Request for Proposals (RFP’s) for equipment and external training. Monitors and tracks, on a monthly basis, the budget, escalating issues to the Director for review and direction.COMMUNITY RELATIONS: Engages with York University staff, students, and faculty to identify training needs and gaps. Collaborates with other managers to develop and coordinate training for the community. Participate in relevant university committees and working groups.OTHER: Assist in the management of campus emergencies. In the absence of Manager Security Operations, Manager, Crime Prevention and Community Relations, and Manager of Investigations acts as back up. In the absence of management supervisor will provide leadership, support and guidance to staff. As required assists Director, Security Services with special projects which may be confidential and/or time sensitive in nature. Other duties as assigned by the Director, Security Services. Ensures that training standards documentation is available via the departmental web site. Contacts: Type: President’s Office, Vice President of Administration and Finance, Assistant Vice President of Campus Services and Business Operations, Vice President Students, Assistant Vice-President (Student Community Development), Centre for Student Community & Leadership Development, Office of Student Conduct & Dispute Resolution, Office of Student Affairs, Glendon College, Counseling & Development Centre (CDC), Physical, Sensory and Medical Disability Services, Counseling and Supervision Centre, Atkinson, Office of the Ombudsperson & Centre for Human Rights, College Masters, Deans, Department of Occupational Health & Safety, Risk Management, Employee Well-Being Office, Executive Directors/Officers, Departmental Chairs, Faculty & Staff, Hospitality, Human Resources & Employee Relations, Managers, Residence Life Coordinators, Student Centre Corporation, Supervisors, Staff, Payroll, University Counsel, Media Relations.Purpose: Contacts required for various functions including but not restricted to problem solving, consulting, information gathering and dissemination, and unionized workforce issues, consultation and collaboration on security-related matters, protection, investigation, crime prevention, and enforcement. Regular communications and contact within the Parking and Transportation units of CSBO.Type: All CSBO Unit Managers/staff including such units as Housing Services, Maintenance, Custodial Services, Grounds Fleet & Waste Management, Energy Management, HR Services - CSBO, Financial Services.Purpose: Contacts required for various functions including but not restricted to problem solving, consulting, information gathering and dissemination, and unionized workforce issues, consultation and collaboration on security-related matters, protection, investigation, crime prevention, and enforcement. Regular communications and contact within the Parking and Transportation units of CSBO.Type: Other University and College Security Agencies, Conferences, Training Sessions, Federal and Provincial Government Agencies, Professional Associations, Municipal By-Law Enforcement Departments, By-Law Enforcement Officers, Police Departments (Federal, Provincial and Municipal), Emergency Services, Fire & Ambulance Departments. Professional Associations International Association of Campus Law Enforcement Administrators (IACLEA) Ontario Association of College & University Security Administrators (OACUSA)Purpose: Contacts required with external agents for the purposes of operations, support and research with respect to Operations, Senior Officials – Police and Security, and agencies at the municipal, provincial and federal levels for the purposes of support and information exchange. Security and Police Managers at other universities for purposes of exchange of information regarding investigation of incidents, campus crime trends, new equipment and security measures in use or proposed. International Association of Campus Law Enforcement Administrators, as required, Ontario Association of Law Enforcement Administrators for information exchange and professional development. Supervisory Responsibilities:Nature of Supervisory Responsibility: Contracted training resources and York Security Services trainees, or staff undergoing training. Total number of staff supervised varies as a function of training cycles. Supervises staff when working as back up to Manager, Security Operations and Manager, Crime Prevention and Community Relations and Manager of Investigations. Responsible for being fully knowledgeable of all applicable collective agreements, York HR policies and programs and employment related legislation and managing staff effectively and in compliance of same. Physical & Sensory Demands/Environmental Conditions:Notes: Office environment and associated demands. Assists in debriefing staff after a difficult and or traumatic events. Support staff in the field during emergencies and on an emergency basis. Flexibility required to facilitate training sessions in a 24/7/365 operation including outside of standard business hours. Continuous periods of standing to deliver training. Decision Making: Under the direction of the Director Security Services and within University policies and procedures, the Manager is responsible and accountable for the development of York University security related standards. Makes recommendations and decisions on handling situations that impact on personal safety and security of security staff. This position makes decisions on security standards and training methodologies. These standards and training methodologies will have an impact on how security services staff will interact with community members and how they handle the security of university property. Reviews and investigates complaints made against security services staff’s conduct and makes recommendations and decisions that will impact how the university responds to these complaints. Ensures compliance with procurement guidelines. Direction Received: Direction received from Director, Security Services, and occasionally VPFA. Financial/Budgetary Control: No direct budgetary control. Will work and provide input to Director, Security Services and Manager, Security Operations to develop budget plans as they relate to the implementation and training of security staff. Works in conjunction with Director, Security Services to develop the training budget. Ensures training is completed within scope of budget established. Monitors and tracks, on a monthly basis, the budget, escalating issues to the Director for review and direction. Responsible for maintaining and obtaining equipment such as training dummies, mats, AV equipment, laptops, batons, handcuffs, etc., to properly train employees. Education: Law and Security Administration degree or diploma from a recognized University or Community College or equivalent combination of education and experience. Certificate in adult learning or equivalent in experience developing and delivering training programs. Instructor level certification in use of force, defensive tactics and crisis de-escalation. Additional education or qualifications in community policing, crime prevention, or diversity/human rights would be an asset. Experience: Minimum seven years security or policing related experience. Three years minimum experience developing and implementing multiple policies, procedures and standards. Three years minimum experience planning, developing, coordinating and delivering training programs including use of force, defensive tactics and crisis de-escalation training. Experience in a University environment preferred. Three years minimum experience managing in a unionized environment required. Police experience preferred. Skills: Law enforcement operating methods and best practices. Physical security methodologies and techniques for the protection of persons, property and equipment. Federal, Provincial and Municipal legislation such as the Private Investigators and Security Guard Act, Criminal Code of Canada, Human Rights Code of Ontario, Trespass to Property Act, etc. The development and delivery of training programs. Ability to teach/train diverse group of adults with varying learning styles and diversity of backgrounds. Ability to communicate and engage with a diversity of staff, students and faculty. Ability to tactfully resolve complex issues with diverse community members. Demonstrated experience applying curricula in community policing, inclusion, diversity and human rights and law enforcement (e.g., community engagement, hate crimes, sexual and domestic violence, profiling etc). Working knowledge of crime prevention issues and practices. Working knowledge of customer service issues and practices in law enforcement. Demonstrated knowledge of services and supports for victims and survivors of crime and experience incorporating support strategies in training. Excellent presentation skills. Facilitation and mediation. Strong leadership skills. Demonstrated ability to work autonomously as well as part of a team. Ability to communicate (oral and written). Supervising, coaching, mentoring and motivating staff. Analytical skills. Ability to use tact and diplomacy. Ability to exercise sound judgment in a consistent fashion. Ability to handle fluctuating workloads, conflicting priorities and concurrent activities. Intermediate spreadsheet (MS Excel), Intermediate word processing (MS Word) and Intermediate electronic presentation skills (MS PowerPoint). Basic database management skills (MS Access) preferred. Working knowledge of PPM 2000 Perspective instant reporting software preferred. Recruitment Checks: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Criteria for Exclusion from a Bargaining Unit: This position supervises other employees and makes recommendations that affect those supervised, such as hiring, firing, promotion, and/or discipline. This position has responsibility for management action under collective agreements (e.g., notice of job closure, grievances, performance issues, etc.).Due to the confidential capacity of this position, given it directly reports to individuals engaged in the administration of collective agreement, including grievances, negotiations, etc., the incumbent would have prior knowledge of the University's position in negotiations. This would place the incumbent in a conflict of interest.This position is responsible for the formulation of policy objectives and makes effective policy recommendations related to the development of administrative and academic programmes, including recommendations that would impact on staffing complement.This position is required to perform duties and has responsibilities which, while not described above, are not included in a bargaining unit (e.g., excluded under a certificate by the Ontario Labour Relations Board.Dates:Internal Posting Date: September 21, 2018Internal Application Deadline: Posted until filled Extended Posting Date: September 21, 2018 Extended Application Deadline: Posted until filled External Posting Date: September 21, 2018 External Application Deadline: Posted until filled Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.ON JUNE 1ST OUR APPLICATION FORM WENT AUTOMATED! PLEASE CAREFULLY REVIEW THE APPLICATION AND SUBMISSION INSTRUCTIONS AS THEY HAVE CHANGED. AFTER YOUR SUBMISSION, YOU WILL RECEIVE A COPY OF YOUR SUBMISSION AND ATTACHMENTS VIA EMAIL FOR YOUR RECORDS.Thank you for your interest in a career with York University.Are you interested in applying to CPM-11434? To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474During the application process, please ensure that: You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume . A complete application package has been submitted for each job posting you are applying for. You have quoted the appropriate posting number on your application form. Please keep the posting number and position description for future reference or inquiries. The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment. York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.